Tractor Supply Co.

I needed propane and our local TSC wasn’t able to fill because their pump was out. I came here as it was the next closest location, about a 25 minute drive. Had my children in tow and hauled my tank out only to be told it was “expired” according to the training that the manager, who happened to be filling my tank, had. He stated that 10 years was the expiration, so my tank should have expired in January. I informed him I’d been filling it all year with no trouble, but he wouldn’t budge. So I went and did some research and found that the law (and Tractor Supply’s own regulations on their website) says 12 years. When I brought this information back to him, he still wouldn’t fill the tank, citing “his training said ten years.” I went to Ace hardware instead and was given fantastic customer service. I called the TSC customer solutions line on my way home and was told that indeed, the rules say 12 years, and that this location was wrong to turn me away. I was told that they would handle it and that if I were to go back here in the future, they would fill the tank. I don’t know if that will be the case, but just be warned if you’re going to fill here-they won’t listen to sense and will have you drive all over creation even when presented with evidence that they’re wrong. Hopefully my experience will resolve the matter and this won’t be the case for anyone else going forward.

Interesting visit today. I come to this chain mostly because of the "Blue Mountain" work pants, Inexpensive and durable. Rack price was different than was charged and I didn't catch this until after I had walked out the door and into my car with the receipt. When I went to head back into the store for the price match the front door had failed either mechanically or electrically and was not working with the sensor to open. Someone was stuck there in the breeze way. After a few minutes the problem was resolved by forcing it open and my $6.00 overprice was refunded.